When creating a Form in the app, the data you add may be lost if you close the app or your phone restarts during the initial process, unless you have already tapped “Calculate Duty.” Your form is not saved until you’ve calculated duty at least once. Any edits after the first “Calculate Duty” action, auto-saves. It is recommended that you do the following to prevent loss of information during this process; especially if you anticipate interruptions, travel information changes, and/or have many items to declare:
1. Tap “Calculate Duty” after the first few items
2. Return to “My Forms” in the main menu
3. Choose “C17 Accompanied Baggage Declaration” (or other form type you are creating)
Choose “Uncompleted”
4. Find your current C17 form and tap “Edit Form” to the right of it
From this point, any information and items added will automatically save
This is the best way to avoid loss of data and having to restart a form.